FAQ

Orders

How do I pay for my order ?

Neon Tiger Design online use PayPal and Stripe to provide you with secure payment options. These allow you to use many Credit and Debit cards and you do not need to signup to use them.

How much is the delivery, and how long it will take ?
The delivery will depend on what products you wish to purchase and also where you live. You can also arrange free pickup from our store in Stokes Croft, Bristol.

Can I make an exchange or a return ?
You have 14 days to arrange a refund or exchange. Please see our Returns policy for more information

Who we are

Who is Neon tiger ?
We are a family business creating and curating great artworks turned into everyday items like mugs, coasters, prints, and greeting cards.

Which Artists can I find on this website ?
As Neon Tiger Design we provide out own artworks and illustrative designs, but we will sometimes host guest artist works, keep an eye out for these items. We cannot list every item online, so its always worth a visit to our store to see what we have.

Will you accept other artists submission ?
If you are an artist looking to resell your works through Neon Tiger, please refer to the contact page and include a website link which includes your works for us to have a look.
Although at this time we aren’t looking for any new artists, we keep all submissions on file for possible future work expansions.

Printing quality

What is giclee ?
The word Giclée (“g-clay”), is derived from the French verb gicler meaning “to squirt or spray”. Giclée is used to describe a fine art digital printing process combining pigment based inks with high quality archival quality paper to achieve Giclée prints of superior archival quality, light fastness and stability.

Pigment-based inks have a longer lifespan, and can last anywhere from 100 to 200 years without significant fading. The type of printer used to create giclees is usually a larger format model that specifically uses pigment-based inks and will hold around eight to 12 different colour ink cartridges.

The Giclée printing process involves squirting or spraying microscopic dots of pigment-based ink onto high quality art paper or canvas. The image is colour corrected to attain the closest possible match to the original work if required. The digital information is fine tuned to the type of paper or surface on which the image is to be printed, further ensuring fidelity to the original.

Here at Neon Tiger, we use Giclée to reproduce our large format works as this gives the most striking finish, and works are often mistaken for originals.

What is inkjet ?

You’ve probably heard of inkjet, its a print format widely used in homes and offices around the world. Although quality can and does vary greatly, when used for artworks, very careful control is used for ink, paper and hardware. In the last few years the world has been lucky enough to be blessed with high end inkjet printers combined with high quality inks and paper to provide amazing quality reproductions, easily impressive enough to hang in the home.